How can we help you?

Frequently asked questions​

Shopping with us

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How can I place an order?

You can place an order by submitting an inquiry through our website or contacting our sales team directly through a whatsapp or email .

Do you offer bulk pricing or discounts?

Yes, we provide special pricing for bulk orders and regular customers. Contact us for a custom quote.

What payment methods do you accept?

We accept bank transfer and other agreed payment methods depending on the order type.

After sale support

Do your products come with a warranty?

Yes, all products come with a standard warranty. Warranty details vary by product.

Do you provide installation and guidance support?

Yes, we offer guidance and support for installation depending on the product.

What should I do if I receive a damaged product?

Contact our support team immediately with photos, and we will resolve the issue quickly.

Product help

I am new to DIY and not sure which tool I need?

If you need more information about the tools you are looking at, we have created a product information page with a description of many of our tools. Take a look here. If you can’t find the tool you require, you’re more than welcome to send us a message direct from this page and we will get back to you as quickly as possible.

How do I choose the right product for my workshop?

Our experts can guide you based on your requirements and workshop setup.

Do you provide product manuals or guides?

Yes, manuals and usage guides are available for most products.

Can I get technical support for product usage?

Yes, our technical team is available to assist you with any product-related queries.